For Air France–KLM, customer satisfaction is a key priority and the Group is developing numerous initiatives to improve the customer’s end-to-end travel experience. Customer satisfaction is notably measured through the Net Promoter Score (NPS), the reference indicator driving customer recommendations.

+13 pts
Air France NPS improvement

+12 pts
KLM NPS improvement

+20 pts
Transavia France NPS improvement

+6 pts
Transavia Netherlands NPS improvemen

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